Legal

Privacy Policy

Last updated: July 2026

At Marcelo Marques Coaching ("we", "our", "us"), we are dedicated to protecting and respecting your privacy and personal dignity. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website (marcelomarquescoaching.com), submit an enquiry, book a discovery call, or engage in our coaching services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Marcelo Marques Coaching is the Data Controller responsible for your personal information.

1. Information We Collect

We collect and process personal information that you voluntarily provide when using our website or engaging our coaching services:

  • Contact Information: Name, email address, telephone number, and communication preferences.
  • Booking and Billing Details: Session preferences, appointment times, and transaction histories. Online payments are processed securely via Stripe; we do not store full credit card details on our servers.
  • Coaching and Reflection Details: Information shared in pre-session reflection forms, booking requests, or during one-to-one coaching sessions.
  • Special Category (Health) Data: Information regarding your cancer journey, diagnosis, physical recovery, or emotional wellbeing. Under UK GDPR, health data is classified as Special Category Data. We process this information solely on the basis of your explicit consent and treat it with the highest standard of confidentiality.
  • Technical Data: Anonymised analytical data when visiting our website, including browser type, general location, and pages visited.

2. How We Use Your Information and Lawful Basis

We process your data under the following legal bases:

  • Performance of a Contract: To respond to enquiries, schedule discovery calls, deliver coaching sessions, send calendar invites, and process payments.
  • Explicit Consent: To discuss and support you with sensitive health and life-transition topics during coaching sessions. You may withdraw consent at any time.
  • Legitimate Interests: To maintain proper business management, improve our services, and deliver follow-up coaching resources.
  • Legal Obligation: To satisfy legal, accounting, and insurance reporting requirements.

3. Confidentiality and Third-Party Sharing

Your privacy is paramount. We do not sell, rent, or trade your personal information to third parties.

We only share minimal necessary data with trusted third-party service providers who help us operate our coaching business, subject to strict contractual privacy requirements:

  • Scheduling and Communication Platforms: Secure email and calendar tools.
  • Video Conferencing Services: Encrypted online meeting platforms.
  • Payment Processors: PCI-DSS compliant payment gateways (Stripe) to handle financial transactions securely.
  • Email Marketing: Kit (ConvertKit) to manage our mailing list and deliver email resources.
  • Website Analytics: Google Analytics 4 to understand how visitors use our website (anonymised data only).
  • Professional Duty of Care: In exceptional circumstances, if there is a compelling reason to believe there is an immediate and serious risk of physical harm to yourself or others, confidentiality may be broken solely to inform relevant emergency or medical authorities.

4. Data Storage, Security and Retention

  • Storage: All electronic personal records, booking data, and confidential session notes are stored on encrypted, password-protected systems.
  • Retention: We retain personal client records only for as long as necessary to fulfil coaching services and satisfy UK legal, accounting, and professional insurance requirements (typically up to 6 years following completion of services).

5. Your Individual Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data, subject to legal or accounting retention obligations.
  • Right to Restrict or Object: Limit or object to how we process your data.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used electronic format.
  • Right to Withdraw Consent: Withdraw your consent for us to handle special category health data at any time.

To exercise any of these rights, please contact us at . We will respond within one calendar month.

6. Cookies

Our website uses essential and standard performance cookies to ensure proper site navigation and an optimal user experience. You can manage or disable cookies at any time through your web browser settings.

7. Complaints and Regulatory Body

If you have any concerns about how your data is handled, please contact us first so we can resolve the issue directly. You also have the right to lodge a complaint with the UK's independent data privacy authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk | Helpline: 0303 123 1113

8. Contact Us

Marcelo Marques Coaching
North Finchley, London, UK
Email:
Website: marcelomarquescoaching.com

This policy has been prepared in good faith. We recommend seeking independent legal advice to ensure full compliance with applicable data protection laws, particularly given the sensitive health data involved in our coaching services.